Quick answers about shopping at Nini's Choice. Can't find what you need? Email hello@ninischoice.com.
About Nini's Choice
What is Nini's Choice?
Nini's Choice is an online pet shop with cute, useful picks for dogs and cats: enrichment toys, grooming tools, cleanup helpers, walk and travel gear, and holiday pet gifts.
Who runs Nini's Choice?
Nini's Choice is operated by Parallel Shore LLC and serves customers in the United States.
How do I contact Nini's Choice?
Email hello@ninischoice.com. Please include your order number if you have one.
Shipping
Where do you ship?
We ship to addresses in the United States.
How much is shipping?
Shipping options and costs are shown at checkout before you pay. See our Shipping Policy for details.
Where do orders ship from?
We work with partner fulfillment warehouses, most of which are outside the United States, so delivery usually takes longer than domestic shipping and items in one order may arrive separately. We don't promise specific delivery dates. If you need an item by a certain date, email us before ordering and we'll tell you what we know.
How do I track my order?
When your order ships, we email you a tracking number so you can follow it.
Refunds and replacements
What if my item arrives damaged or I receive the wrong item?
Contact us within 30 days of delivery and we'll send you a refund or a replacement. You don't need to return the item.
How do I request a refund or replacement?
Email hello@ninischoice.com with your order number and a photo of the damaged or incorrect item, and tell us whether you prefer a refund or a replacement. See our Refund Policy.
Can I return an item if I change my mind?
We don't accept returns or exchanges for change of mind or a wrong size chosen, so please check sizes and product details before ordering.
Can I cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as possible and we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled.
Products and pet safety
Are your toys safe for heavy chewers?
Fabric and rope toys like snuffle mats and rope toys are not chew-proof. Supervise your pet with any new toy and remove it if pieces start coming off.
How do I choose the right size for outfits and accessories?
Measure your pet's neck (and chest, for harness-style items) before ordering and compare with the size information on the product page.
Do you offer gift ideas?
Yes. See our gift guides, including Christmas Gifts for Dogs 2026.