Refund policy
Last updated: November 11, 2026
Nini's Choice is operated by Parallel Shore LLC. We want every order to arrive in good shape. This policy explains what we do if it doesn't.
Damaged, defective or wrong item
If your item arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery. We will give you your choice of a full refund for that item or a free replacement. You do not need to send the item back.
How to request a refund or replacement
- Email hello@ninischoice.com with your order number.
- Attach a clear photo of the item (and the packaging/label if the item is wrong or damaged).
- Tell us whether you prefer a refund or a replacement.
We reply by email. Approved refunds go back to your original payment method; your bank or card issuer may take a few business days to post it.