Refund Policy

Last updated: November 11, 2026

Nini's Choice is operated by Parallel Shore LLC. We want every order to arrive in good shape. This policy explains what we do if it doesn't.

Damaged, defective or wrong item

If your item arrives damaged, defective, or is not the item you ordered, contact us within 30 days of delivery. We will give you your choice of a full refund for that item or a free replacement. You do not need to send the item back.

How to request a refund or replacement

Email hello@ninischoice.com with your order number.
Attach a clear photo of the item (and the packaging/label if the item is wrong or damaged).
Tell us whether you prefer a refund or a replacement.

We reply by email. Approved refunds go back to your original payment method; your bank or card issuer may take a few business days to post it.

Package not received

If your tracking shows no progress for an unusually long time, or your package is marked delivered but you can't find it, email us with your order number and we will look into it with the carrier and make it right.

Change-of-mind returns

We do not accept returns or exchanges for change of mind, wrong size chosen, or items that are no longer wanted. Please check sizes and product details before ordering.

Cancellations

If you need to cancel, email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full. Once an order has shipped, it can't be cancelled.